Center Conway Auto Repair Reviews - Page 20

Glen D.

6/14/2022

It took nearly an hour and a half for an oil service on my Audi A6 to be completed, even though technicians took my car within minutes of my arrival, which was scheduled long in advance. This is the first time this has ever happened; usually this service takes no more than an hour. Katherine told me that the reason was that they were currently short-staffed; I can understand how that might be the case, and if it is, steps need to be taken (increase wage rate?) to attract a requisite number of candidates in order to return to full staffing levels.

Hi Glen- We apologize if your oil change took slightly longer then usual to complete. As you said, "this is the first time this has ever happened". Sometimes, circumstances beyond our control play into the length of time a service takes to perform. As for being short staffed, an employee staying home because they are sick in addition to an employee being on vacation has absolutely nothing to do with the wages we pay. I can assure you Johnson's pays top wages to all our employees, including health, 401k, etc.
Unfortunately, there is a nationwide shortage of auto technicians in the US. Some are predicting a shortage of 642,000 techs by the year 2024 if trends continue (autoserviceworld.com). We are very much aware of how valuable our employees are to us and to our customers, which is why 90% of our staff have been long time employees.

Thanks for taking the time to send a review. I hope I addressed your concern.
Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

- Johnson Auto Care Inc

Dave A.

6/12/2022

I greatly value the trust I have in Mike and his team. They have always gone above and beyond to earn that trust. This visit reinforced that. Thnx again for great service.

Thank you so much Dave! We work very hard to maintain our customers trust! We appreciate you taking the time to send us a review!
Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

- Johnson Auto Care Inc

David C.

6/9/2022

Long time and loyal Johnson's customer. Whether in for a needed repair or just routine service, Mike and his techs are always alert to spot potential problems. In this case a serpentine belt showing its age. The repair avoids a potential inconvenient breakdown; not the first time. You can depend on Johnson's to help minimize costs over the life of your vehicle.

Hi David--Happy to have spotted something that might have cause you a major headache down the line. Thank you for being a loyal customer and putting your trust in Johnson's Auto Care!
Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

- Johnson Auto Care Inc

Jennifer M.

6/4/2022

Service was completed in a timely manner. Thank you.

Hi Jennifer,
Thanks for your review! Happy to hear we provided prompt service. Please reach out if there was something in particular that caused you to rate us 4 vs 5 stars.
Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

- Johnson Auto Care Inc

William R.

5/28/2022

was in for a checkup and oil change service was excellant and prompt

Lisa H.

5/26/2022

Thank you for your professionalism and calm assessment of my 1992 Chevy! I appreciate the immediate care to my old classic truck, given at the time of my appointment. I will be back. Thank you

Thanks Lisa! We look forward to doing business with you in the future!
Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

- Johnson Auto Care Inc

Roxann C.

5/18/2022

You squeezed me in for the Inspection, and I really appreciate it Thank You!

Verified Customer

5/15/2022

Thank you, again, for your timely and professional work. We acknowledge the attentive, yet relaxed, atmosphere that you folks present, whether on the telephone or in-person. We get the feeling that you really do care about us as a customer of Johnson's.

Matthew Debitetto

5/13/2022

New to town. Needed a reliable mechanic for my 4 runner. This place was fantastic from drop off to pick up. Thanks Katherine at reception. She was very polite and professional and helped me get everything set up for my appointment at Johnson's auto care.

Christine B.

5/7/2022

I have confidence in their service. I had a rattle in what I thought was my muffler system and they found that someone had wire tied the tailpipe. That turns out to be a mystery. But they fixed it right and no charge. Thank you.