Center Conway Auto Repair

Thank you SO much for this amazing review! We’re so glad we were able to get you back on the road safely, especially with the weekend right around the corner. Our team always does everything we can to help when an unexpected repair throws a wrench in someone’s plans, and we’re thrilled we could get everything taken care of for you so quickly. We truly appreciate your kind words, your recommendation, and the “more than five stars!” That means a lot to our entire team! Thanks again! Safe Travels!

We're unable to verify that this reviewer has ever been a customer of Johnson's Auto Care, especially since we have multiple employees that answer our phone lines. This same review was also posted to another local auto repair shop, leading us to believe it is not a legitimate customer experience. We have reported the review to Google for investigation. At Johnson's Auto Care, we take honest customer feedback seriously and encourage anyone with a genuine concern to contact us directly so we can make it right.

We're sorry to read this, but we're unable to identify any customer interaction that matches this experience. Providing courteous and respectful service is something we pride ourselves on, and this description does not align with how Katherine treats our customers on a daily basis. If this review is from a genuine customer, we would appreciate the opportunity to learn more and address your concerns. Please contact us directly ([email protected]) so we can better understand what happened. We also recognize that, unfortunately, businesses sometimes receive reviews that are not from actual customers. Regardless, we remain committed to treating every person who walks through our doors with professionalism, respect, and honesty.

Thank you so much for your thoughtful review! We're thrilled we were able to save you from what you thought was going to be an expensive repair. Thank you for trusting us with your vehicle and for taking the time to share your experience. We truly appreciate your business and look forward to seeing you again whenever you need us!

Thank you so much for your incredibly kind words and for trusting us with your vehicles over the years. It means the world to our entire team to know you've always felt you could count on us for honest recommendations and dependable service. We're especially glad we were able to help you discover those repairs were covered under warranty. That's exactly the kind of honesty and transparency we believe every customer deserves! Thank you for recognizing our office staff as well; they'll be thrilled to hear your compliments. We truly appreciate your recommendation and look forward to taking care of your vehicles for many years to come!

We are so glad you and the kids made it home safely! Thanks for taking the time to write us a kind review, we appreciate it!

Thank you so much for the kind words! We’re thrilled to hear your experience was seamless from start to finish. Ryan takes great pride in keeping our customers informed every step of the way, and we’re glad that made a difference for you. Making sure you had a loaner, and extending it when needed, is all part of keeping things as stress-free as possible. We truly appreciate your trust in us and look forward to helping you again in the future!

For the record, this is the third time you have tried to leave a review about the same visit to our shop, and this time you did so from another account. Google has been taking them down because you continue to spew false information. The facts change with each review you leave. At no point was your serpentine belt installed incorrectly, nor was your vehicle ever at risk of damage from our work. We do not “blame” customers — our job is to help, not deflect responsibility. Our entire team takes pride in providing honest, professional service, and we do not fabricate reviews or ask friends/family to post them. Our five-star feedback comes from real customers who appreciate the quality of work and exceptional customer service we deliver! We work hard to earn the trust of our customers, and it's disappointing when someone chooses to make defamatory claims rather than tell the truth. Making false statements about our shop and the work we do does not reflect the service we provided. We stand by our work and are always happy to review repairs with any customer to ensure full understanding and confidence. In this case we have printed email documentation where you clearly state you were in the wrong. Johnson's is approaching our 50th year doing business in the MWV and our reputation stands for itself, even your own family members continue to bring their vehicles to us! As you said, there is "quite some competition" for auto repair shops in the area and Johnson's continues to rank among the very best. We welcome constructive feedback, but personal attacks and misinformation do not help anyone. We wish you the best in finding a repair shop that meets your expectations.