I have been a customer for a year or so. Tires, brakes, fluid changes. Everyone is pleasant. Unfortunately, they are a bigger automotive business and that comes with some downsides. Jobs which take a short time turn into full day waiting periods no matter how far in advance you book or make sure your vehicle is there at 7:30 am. Emergency (dead battery) issues can’t be handled because they’re booked. Their loaner cars are a wonderful perk when their odometers work. I capped off the gas before returning and was told I drove 60+ miles and didn’t fill the tank! A minor issue which turned into a big deal over $6.99. Big deal for me who was being accused of dishonesty. Find a good, honest mechanic who works on your vehicle when you arrive and can afford to charge more reasonably for service. Big business, advertising, etc. North Conway once again loosing its small town appeal.
Karen, vehicles scheduled for a 7:30am drop off are scheduled to stay with us for the day, and we let our customers know that when scheduling the appointment. We offer loaner vehicles FREE of charge to our customers. The vehicles are loaned out with a completely full tank of gas and we ask they are returned the same way. You signed a loaner car agreement, agreeing to these terms so when you returned the vehicle with less than a full tank of gas, per the agreement, you were charged accordingly. No one was accusing you of being dishonest, only for returning a loaner vehicle that was not filled with gas. If you read through the reviews here and on our website, it's not hard to find reviews thanking us for helping customers in an emergency. Locals and visitors alike, we do our very best to help people who are stranded, etc. Johnson's has been in business for over 45 years because we are a "good and honest" mechanic and our customer service is top notch. Your comment about advertising is completely off base! We only advertise locally, in the Daily Sun and on local radio. The newspaper and radio support many non-profit organizations in the MWV as does Johnson's and we will continue to do so in the future. It's too bad you can't see the benefit in that!
- Johnson Auto Care Inc