Center Conway Auto Repair

I am not sure what happened to my review so I will write another one. I am not a fan of Johnson's Auto. Please take their positive reviews with a giant grain of salt. I cannot prove it but I believe the majority of their positive reviews are coming from friends of the management and employees. I have had numerous issues here and I do not believe they know what they are doing or how to properly repair cars. They have gotten all the issues with my car wrong and it had taken them numerous times to figure out a few different issues. I believe they were trying to get me to spend more money knowing that certain things were not the issue, and if that is not the case, they are not proper mechanics. Firstly, they could not figure out why my car was stalling and shaking for the first three times and told me it was safe when it kept stalling on me on the road. It turned out to be spark plugs and ignition coils. I spent a lot of money prior to this for them to not fix the issue. Then there was a squealing noise from my serpentine belt and they put a new one and the issue persisted. It turned out they completely put it on wrong nearly destroying my car. Thankfully that has been fixed. There are other things but I will simply leave it at this and recommend you do NOT come here for anything with your car. I am not happy I have to write this but I must to help anyone from making a poor decision. I hope this business improves but they might need a manager who doesn't blame you and tries to be more understanding rather than taking no responsibility and they could use some much better mechanics in my opinion.

We were towed in after a breakdown while vacationing. Upfront they said it would be a couple of days. They safely stored our ebikes , allowed us to keep out travel trailer in the yard until other arrangements were made. Did a great job with the diagnostics and repair, fuel pump. Kathryn and the entire crew were courteous and efficient. If I were to breakdown again I only hope its close to Johnsons

Kathryn at the front desk is passive aggressive and very rude. I'm sorry if I was standing there a half a second longer than you wanted me to but you don't need to get snippy with me and rudely tell me to get out of the way. The older gentleman behind me was not even ready so I'm not sure why I was spoken to in such a nasty tone. Thanks for turning away a customer!

Had a problem, and without an appointment, they sent out a mechanic. Across the street, Ford, which is what we have, wouldn't even look at the problem they told me two weeks

I will always go to Johnson's for all my Automotive Care needs! The shop is super clean, and the technicians are very pleasant, informative, knowledgeable, and kind. I can always count on Catherine (sp?) in the office to pencil my car in for an appointment. I appreciate the crew at Johnson's so much! 10/10!

Awesome great people

I strongly recommend you avoid this place. You're better off taking your vehicle to a dealership to repair. I have had numerous issues here and this one was the last straw. Every time i bring my car in for preventive maintenance or any sort of repair, something goes wrong when I leave their shop. Took them five times to figure out why my car was stalling and shaking when it was the spark plugs and ignition coils. They thought it was “the age of the car”. It's an 08. Then they thought I was making it up until I showed them the issue. It would happen when the car is first started up or sitting for a few hours. I overlooked this despite how ridiculous it was and how rude they were. Months later, I bring the car in on issue with squealing noise when AC or Heat is on and they tell me it's the wind and that the coolant and serpentine belt need replacing for unrelated issues. I comply spending $700. I also change the air filters without their recommendation and that fixes the issue. The coolant and belts were fine and relatively new. Shortly after I leave Johnson's shop, my radio stops working. It was working fine without a single issue up until I brought it into Johnson's shop. I addressed this with the manager Mike who told me I am delusional. Radio was staticy. Also they left the extremely dirty air filter in my backseat for me. Wonderful people! Brought it to a family friend who is a basic mechanic and it turns out the radio wiring was disconnected. Johnson's had left it that way. I try to reason with the manager Mike but he just brushes it off. All of the mechanics there are rude snobs who look at you dirty and appear to be unfit to service cars. I regularly detect the smell of marijuana when I am at Johnsons auto. I also saw one of the mechanics holding a small plastic bag with a white powder substance inside it. That said enough for me at this point. I will never be coming to this place again.

Was in town for work and my car broke down. They got me in and out super fast. I'm on the road sometimes 320+ days a year so I've had really bad experiences with shops when they know you're from out of town and have very few choices. NOT these guys! Fixed everything for a very reasonable price. Would recommend this place to anyone who needs their vehicle fixed.

As a shop owner myself, I can confidently say these guys are excellent. They were able to help my wife who was visiting NH on a ski trip with an emergency diagnostic and repair the day after I called. The loaner vehicle was a vacation saver, and what could have been a disaster was just a minor inconvenience. Mike and Katherine are a pleasure to deal with, and offered us a great experience during a less than great situation. The pricing was fair and reasonable for the level of service offered. Please ignore the ridiculous (and few) less than 5-star reviews - some people can't be satisfied. I can confidently recommend this shop, as an industry insider.

The service at Johnson’s is professional and personal. They have always made sure my vehicle is safe to operate. They are also very friendly.