These guys advertise locally all the time. I had a leaky tire that needed a repair--a15 min job. Stopped by, was told they couldn't see me for a week! Guy then asked if I bought the tires there (no, I'm a part-time resident, do you only give service to people that buy tires there?). He was apologetic, said "I hate to turn business away," to which I said "Well, you are." I won't bother to return.
Sorry for your experience, Peter. We make every effort to service all of our customers in a timely fashion which is why we strive to keep on track with customers who have made appointments, as I'm sure you can appreciate.
- Johnson Auto Care Inc