Setting up, with Ryan, the appointment to look/listen regarding brake rubbings when descending long hills was easy, and I felt that Ryan understood my concerns. Talked on the phone with Mike later in the day of the work. He explained what they learned, and we made an appointment for pad and rotor replacement. I requested replacing thermostat. You folks did so. Now I have strong temperature of heat, and it comes to life relatively quickly. Katherine is calm, knowledgeable, and efficient. It is a pleasure having the Johnsons employees keeping our automobiles in fine condition!!!