I understand that Covid 19 has affected the manner in which companies conduct business. It took 2 wks to get an appointment (due to waiting room limitations)as I needed to wait for my car. When I arrived I called and spoke to Ozzie. I asked if I should wait in my car until they were ready for my car? I was told it was fine to come in. I had to wait for over 30 minutes in a small waiting room with an obviously mentally handicapped man, not wearing a mask properly. He went on to tell me he had just gotten out of 14 days quarantine, having tested positive for Covid 19. He said he had not been retested. I finally asked the receptionist to speak with him and request that he pull up his mask. I am concerned about my possible exposure.
You are correct, Covid has changed how we do business. We are booking out a little bit for routine appointments. If you had an emergency, we would have done our best to squeeze you in and get you back on the road. We are also trying to discourage our customers from waiting in our waiting area for their vehicles as much as possible. We do have loaner vehicles available for this very reason. Understandably, this doesn't fit every scenario and there are times a customer, as in your case, requests to wait for their vehicle. Although small, our waiting area can safely accommodate two people which is why you were told you could come inside. We were finishing up a customer's vehicle who was also in our waiting area. If you felt concerned, you could have returned to your vehicle until we were ready for it instead of waiting inside. We do our very best at trying to coordinate customers coming in/out of our building as we surely do not want to put anyone at risk, including our own staff!
Mike Tetreault
General Manager
Johnson's Auto Care, Inc.
603.356.7051
- Johnson Auto Care Inc