Center Conway Auto Repair

Hi, thank you for the review. It's always good to hear that our staff are helpful and kind. I'm curious as to what we can do better next time to earn a five star review? If there is anything in particular, please let us know!
Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

Hi Paul, Glad we were able to diagnose the issue and take care of things promptly! Thanks for taking the time to send us this review. We appreciate it!
Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

Hi Deidre, Thank you for taking the time to write this review. Making sure our customer's vehicles are taken care of is our job...right down to tire rotation! We appreciate your continues business!
Mike Tetreault
General Manager
Johnson's Auto Care, Inc.
603.356.7051

There is no higher compliment then knowing our customers recommend us to friends and family. Thank you so much!
Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

Hi Joy,
Thanks for the review! We do take pride in our customer service, being both friendly & efficient! I'm sorry you didn't feel that our loaner vehicles, which are offered FREE of charge to our customers didn't meet your standards. It was exceptionally hot (record breaking) the day you were here for a quick service. Our number one priority is to make sure the vehicles we loan out are safe to be driven, which they are. You could have opted to reschedule on a cooler day, or waited in our waiting area for your vehicle to be done. In the future we'd be happy to rent you a vehicle through the business relationship we have with Enterprise and we'll add the cost to your bill. There are always options for you, and we'd be happy to accommodate the best we can!
Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

Gary, Thank you so much for your confidence in our work, and also for taking time to write this review. We truly appreciate it!
Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

We again, thank you for your continued trust and business. It's always a pleasure!
Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

Hi Matt,

We do appreciate your repeat business and I’m sorry you believe we broke your glove box. However, we had no reason to be in your glove box while your vehicle was in our shop. When you brought it up we asked you to let us take a look at it to see what the issue was, but you refused. Unfortunately, we can’t go about taking care of an issue if we can’t even lay an eye on it. Even though we had no reason to be in or near your glove box to cause the damage, we were still looking to take the steps to correct the issue because that’s the kind of TOP NOTCH customer service we offer. Our general manager even went as far as reaching out to you by phone, but as of now you have not returned his phone call.

If you had a previous issue about a bulb we replaced, it should have been brought to our attention as we can’t correct things we don’t know about.

We are a AAA Repair Facility. Which means maintaining strict standards in order to keep our AAA status. We must provide best in the nation warranty, insurance, technicians, and customer service! Above all that, we have been doing business in the Mount Washington Valley for over 45 years. We wouldn’t be here if we offered “bad” service and certainly not with “bad” customer service. Our long standing reputation speaks for itself, and so do the hundreds of on line reviews that mention our excellent customer service.

Again, if you would like to discuss this with me further, please feel free to reach out to me.

Sincerely,

Mike Tetreault
General Manager
603.356.7051
[email protected]