Johnson's knows why this bad review is here. They broke a piece of my vehicle. They denied breaking said vehicle piece. No question. No apology. Bad service. Bad customer service. I will suggest you go to the dealership, before you bring your car here.
Hi Matt,
We do appreciate your repeat business and I’m sorry you believe we broke your glove box. However, we had no reason to be in your glove box while your vehicle was in our shop. When you brought it up we asked you to let us take a look at it to see what the issue was, but you refused. Unfortunately, we can’t go about taking care of an issue if we can’t even lay an eye on it. Even though we had no reason to be in or near your glove box to cause the damage, we were still looking to take the steps to correct the issue because that’s the kind of TOP NOTCH customer service we offer. Our general manager even went as far as reaching out to you by phone, but as of now you have not returned his phone call.
If you had a previous issue about a bulb we replaced, it should have been brought to our attention as we can’t correct things we don’t know about.
We are a AAA Repair Facility. Which means maintaining strict standards in order to keep our AAA status. We must provide best in the nation warranty, insurance, technicians, and customer service! Above all that, we have been doing business in the Mount Washington Valley for over 45 years. We wouldn’t be here if we offered “bad” service and certainly not with “bad” customer service. Our long standing reputation speaks for itself, and so do the hundreds of on line reviews that mention our excellent customer service.
Again, if you would like to discuss this with me further, please feel free to reach out to me.
Sincerely,
Mike Tetreault
General Manager
603.356.7051
[email protected]
- Johnson Auto Care Inc